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Shira Levine
Shira Levine

Directing Analyst, Service Enablement and Subscriber Intelligence +1 408.583.3381
twitter: @shiralevine

Drawing on nearly 20 years as a telecommunications industry analyst, professional journalist, and marketing executive, Shira Levine is one of the most widely recognized experts in the fast-changing telecom software space.

Shira joined Infonetics Research in 2009 and now leads its service enablement and subscriber intelligence coverage, authoring numerous market share and forecast reports, surveys, and opinion pieces on policy management, service delivery platforms (SDPs), subscriber data management (SDM), convergent charging, and deep packet inspection. As a consultant to startups, service providers, vendors, and the investment community, Shira helps clients identify new market opportunities, provides due diligence, and advises on positioning, product development, business plans, and M&A activity.

In addition to deepening Infonetics’ coverage of this increasingly important area, Shira is expanding it to include emerging topics such as the changing service delivery infrastructure, the evolution of Telco 2.0, the role of integrated communications providers (ICPs), new service models (SaaS, hosted services, third-party providers), and new ways for service providers to better leverage their competitive advantages for profit.

An influential thought leader, Shira is regularly quoted in industry publications, including Billing and OSS World, FierceTelecom, Mobile Europe, CED Magazine, Converge! Network Digest, Cable360, and FierceBroadbandWireless. She also speaks at vendor events and tradeshows around the globe, including the SDP Global Summit, Broadband Traffic Management, and Management World.

Prior to Infonetics Research, Shira was a marketing manager with the TeleManagement Forum. As a Senior Analyst in IDC's Next-Generation OSS and Billing Program, she expanded the firm’s coverage and initiated SDP and telecom analytics market reporting, and as a senior research analyst with Stratecast's OSS Competitive Strategies practice, she covered the OSS/BSS market and service providers' OSS strategies and requirements. Before becoming an analyst, Shira was Executive Editor of America's Network magazine, covering OSS/BSS, network and service management, provisioning, customer care, and billing. She was also the Editor of Telecom Investor and a senior editor at Telephony magazine, where she covered regulatory events, including the pivotal Telecommunications Reform Act of 1996.

Shira holds a BA in Classics from Amherst College and an MSJ from the Medill School of Journalism at Northwestern University. She is based out of Infonetics' Boston Metro office in Massachusetts.

Shira Levine authors or co-authors the following services:

Market Size, Market Share, and Forecast Services
  • Convergent Charging Software and Services
  • NFV Hardware and Software
  • Policy Management Software
  • SDP Software and Services
  • Service Provider Deep Packet Inspection Products
  • Subscriber Data Management Software and Services

Global Service Provider Surveys
  • Convergent Charging Strategies and Vendor Leadership
  • M2M Strategies
  • Policy Management Strategies and Vendor Leadership
  • SDP Strategies and Vendor Leadership
  • Subscriber Analytics Strategies

  • Convergent Charging
  • Policy Management
  • SDP

Continuous Research Services
  • Service Enablement and Subscriber Intelligence




























"The primary driving factor behind connected health M2M is operational efficiency, enabling health care facilities to reduce operating costs."

John Byrne, Directing Analyst,
M2M and IoT


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