Campbell, CALIFORNIA, May 4, 2009—Communications market research firm Infonetics Research recently released the first of its biannual VoIP and UC Services and Subscribers reports, which now tracks SIP trunking, IP integrated access, and hosted UC in addition to VoIP VPN/IP access, IP Centrex and managed IP PBX. The report includes access to Infonetics’ new VoIP Service Provider Leadership Matrix, which provides rankings of service providers currently leading the market and best positioned to succeed long-term. Highlights from the market research report follow.
“Demand for residential and business VoIP services continues to grow through the economic downturn because of the cost savings they provide. As a result, in 2008 the VoIP services market had healthy growth of 33% to $30.8 billion. For the first 3 months of 2009, service providers experienced an average of 40% to 50% year-over-year growth for IP Centrex, indicating the demand for outsourcing and managed solutions remains healthy. We expect hosted UC services to take off, with worldwide revenue doubling between 2009 and 2013, and we forecast SIP trunking service revenue to hit an 89% compound annual growth rate from 2008 to 2013.”
Diane Myers, Directing Analyst - Service Provider VoIP and IMS - Infonetics Research
MARKET RESEARCH REPORT HIGHLIGHTS
- While residential VoIP services make up the bulk of VoIP service revenue, business VoIP service revenue growth outpaced residential in 2008
- In 2008, managed IP PBX and hosted IP Centrex/hosted UC revenue together accounted for nearly 3/4 of all business VoIP service revenue; IP connectivity service revenue made up the balance
- NTT, France Telecom, and Comcast took the lead as the world's largest VoIP service providers in 2008
- Deregulation plays a significant role in the adoption of VoIP in some countries, such as France, where it costs only $0.02 per minute for fixed-to-fixed line calls worldwide, making PC-based services such as Skype irrelevant
- Residential VoIP growth in Central and Latin America has grown stronger in the past year, particularly in Brazil where Embratel ended 2008 with 1.8 million subscribers to its NetFone service
- In 2008, there were 106 million residential VoIP subscribers worldwide, the majority in EMEA (Europe, the Middle East, and Africa) and Asia Pacific, where competitive operators and incumbent carriers are in an aggressive battle for subscribers
Infonetics’ VoIP and UC Services and Subscribers report provides worldwide and regional market size, forecasts through 2013, and analysis of residential and SOHO VoIP services, business VoIP and UC services, and residential/SOHO VoIP subscribers. Business voice services are tracked by hosted IP Centrex/hosted UC (unified communications), managed IP PBX, and IP connectivity (voice VPN/IP access, SIP trunking, and IP integrated access).
The report includes regional consumer VoIP subscriber market share, tracking AT&T, BT, Cablevision, Charter, Comcast, Cox, Embratel NetFone, France Télécom, Free, KDDI, LG Dacom, LibertyGlobal, neuf cegetel, NTT, ONO, PCCW, Portugal Telecom, Rogers, SK Broadband, SoftBank, Tele2 Netherlands, Telecom Italia, Time Warner Cable, Vonage, and many others.
The VoIP and UC services report includes access to Infonetics’ new VoIP Service Provider Leadership Matrix, which provides rankings of service providers currently leading the market and best positioned to succeed long-term.
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Infonetics Research (www.infonetics.com) is an international market research and consulting firm serving the communications industry since 1990. A leader in defining and tracking emerging and established technologies in all world regions, Infonetics helps clients plan, strategize, and compete more effectively.
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