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Residential voice, video and data services to hit $300 billion by 2013


Campbell, CALIFORNIA, September 17, 2009—Communications market research firm Infonetics Research today released a new market share and forecast report, Residential Voice, Data, and Video Services in North America: Market Outlook.


“With hundreds of service providers marketing services to residential voice, data, and video consumers, the market is dominated by AT&T, Verizon, and Comcast in the US and Bell Canada and Rogers in Canada. AT&T is the market leader with 17% of total services revenue. With the residential services market forecast to reach $300 billion by 2013, fueled by broadband and video services, we are expecting a hard-fought battle between the ILECs and the cable operators,” observes Diane Myers, Infonetics Research’s directing analyst for service provider VoIP and IMS.


  • Revenue derived by North American service providers for residential voice, video and Internet access services hit $261 billion in 2008 and is expected to grow to $300 billion by 2013
  • By 2011, the video services market will surpass the voice services market, but will be marked by high programming costs and tight margins
  • Broadband access represents the true growth engine for residential services, with North American revenue growing at a 12% average annual rate from 2008 to 2013
  • Comcast and DirecTV are in a tight battle in the residential video services segment, with Comcast holding on to the lead in 2008 by just 2 points
  • Through its FiOS service, Verizon captures the majority of North American IPTV subscribers (54%) in 2008
  • In 2008, wireline Internet access (e.g., dial-up, cable broadband, DSL, FTTH) had 64% household penetration in North America
  • Revenue derived by service providers and cable companies for IPTV, cable video, and satellite video services is forecast to grow to $142 million in 2013 in North America
  • The percentage of North American households with traditional phone lines (PSTN voice service) is forecast to drop from 69% in 2007 to just 26% by 2013, as consumers opt for mobile-only services or VoIP alternatives


Infonetics' residential services report provides market size, service provider revenue and subscriber market share, household penetration rates, analysis, and forecasts for residential services and subscribers, including voice (PSTN, VoIP, mobile), Internet (dial-up, DSL, cable broadband, FTTH, WiMAX, mobile broadband), and video (cable, satellite, telco IPTV).

Residential service revenue and subscriber market share is provided for AOL, AT&T, Bell Canada, Cablevision, CenturyLink, Charter, Comcast, Cox, DirecTV, Dish Network, Earthlink, Frontier, MetroPCS, Qwest, Rogers, Sprint, Time Warner Cable, T-Mobile, and Verizon, Videotron, Vonage, and many others.

The report also includes the top 20 North American residential service providers by revenue and market share, customizable pivot tables, and analysis of overall market conditions for service providers, enterprises, subscribers, and the global economy.


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Infonetics Research ( is an international market research and consulting firm serving the communications industry since 1990. A leader in defining and tracking emerging and established technologies in all world regions, Infonetics helps clients plan, strategize, and compete more effectively.

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"Broadband access represents the true growth engine for residential services, with North American revenue growing at a 12% average annual rate from 2008 to 2013."

Diane Myers
Directing Analyst, Infonetics Research
Residential Services