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  Press Contact:
Diane Myers
Principal Analyst, VoIP, UC, and IMS
Infonetics Research
(408) 583-3391
diane@infonetics.com
twitter: dianemyers
twitter: infonetics


BT, T-Systems, Vodafone top hosted business VoIP services leaders in EMEA

 

CAMPBELL, California, August 5, 2010—Communications market research firm Infonetics Research (http://twitter.com/infonetics) this week released its EMEA Business VoIP Services Leadership Matrix, which analyzes and ranks the top IP Centrex service providers in Europe, the Middle East, and Africa.


ANALYST NOTE

“In all parts of EMEA, including Africa and the Middle East, we are seeing strong deployments of IP Centrex services. In evaluating the top 10 IP Centrex providers across the region, we found the list dominated by incumbent operators. This is reflective of the services landscape in EMEA, which consists of providers competing nationally rather than regionally, resulting in few of the top 10 providers competing against each other. The most interesting result is the growing success of providers focused on FMC (fixed-mobile convergence) capabilities, capitalizing on the trend of businesses moving more employees to only mobile devices,” notes Diane Myers, directing analyst for service provider VoIP and IMS at Infonetics Research.


BUSINESS VOIP SERVICES MARKET HIGHLIGHTS

  • There are over 100 service providers offering business VoIP services in EMEA and new ones being added every quarter
  • Providers with IP Centrex service offerings in multiple countries have an edge in terms of total subscribers or seats due to the size of their network footprints
  • The top EMEA IP Centrex service providers overall are, in no particular order: T-Systems, BT, and Vodafone
  • There is a growing list of providers close behind this top 10 across Western and Eastern Europe and also Africa, signaling continuing strength in IP Centrex across the region
  • Unlike in North America, where IP Centrex providers are predominantly competitive operators with financial constraints, financial stability is a non-factor in analyzing the top 10 providers in EMEA
  • While in North America only a few providers have broken the 100,000-seat mark, the top providers in EMEA are all close to or exceed 100,000 IP Centrex seats


REPORT SYNOPSIS

Service providers ranked in the EMEA Business VoIP Services Leadership Matrix include Bezeq, BT, Orange, Netia, SFR, TDC, Telefonica O2, Telenor, T-Systems, and Vodafone.


The matrix ranks the top IP Centrex (business VoIP services) providers in EMEA based on criteria critical to determining market leadership, including number of IP Centrex subscribers/seats, financial stability, market strategy, service capabilities, and support options. The leadership matrix determines which service providers currently lead the market and are best positioned to succeed long-term.


The VoIP services matrix is an addendum to Infonetics Research’s VoIP and Unified Communication Services and Subscribers biannual worldwide and regional market share and forecast report.


RELATED RESEARCH


UPCOMING RESEARCH

See SERVICE PROVIDER VOIP AND IMS on Infonetics’ portal (http://www.infonetics.com/login) or follow the links for additional information:


SALES

Infonetics Research (www.infonetics.com) is an international market research and consulting firm serving the communications industry since 1990. A leader in defining and tracking emerging and established technologies in all world regions, Infonetics helps clients plan, strategize, and compete more effectively.


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"In all parts of EMEA, including Africa and the Middle East, we are seeing strong deployments of IP Centrex services."

Diane Myers, Directing Analyst
EMEA Business VoIP Services
Leadership Matrix

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