Asia and Latin America boost enterprise voice equipment market in 4Q11; Avaya, Cisco end strong

Campbell, CALIFORNIA, February 21, 2012—Market research firm Infonetics Research today released excerpts from its fourth quarter 2011 (4Q11) Enterprise Unified Communication, VoIP, and TDM Equipment vendor market share report, which tracks traditional PBX and KTS phone systems, IP PBX systems, voice over IP gateways, unified communications (UC) applications, and IP phones.

"Strong sales in Asia and Latin America helped push the overall enterprise PBX equipment market up 6% in 2011 over 2010, which is welcome news despite the flat final quarter of the year," notes Diane Myers, directing analyst for VoIP and IMS at Infonetics Research. "Meanwhile, the economic situation in North America and EMEA challenged the PBX and unified communications markets in 2011, as small and medium businesses did not add employees at a rate that necessitated meaningful sales of PBX lines, and many continued to hold off on upgrades. Still, from the year-ago fourth quarter, global PBX revenue is up 2%, continuing the slow and steady recovery recorded throughout 2011 on a year-over-year basis"

PBX AND UC MARKET HIGHLIGHTS

• The global PBX/KTS system market totaled $8.43 billion in 2011, up from $7.97 billion in 2010
• The top PBX vendors remain in a tight battle to gain new customers and hold on to existing ones as enterprises migrate to IP and UC solutions
• Avaya maintains its lead by a hair over Cisco in global PBX/KTS revenue for the 2011 year, while Cisco led in the fourth quarter due to higher average selling prices on phones
• With the exception of the two market leaders and ShoreTel, which posted the highest PBX revenue growth in 2011, all other enterprise telephony vendors either lost share or stayed flat in 2011
• Pure IP PBX systems and unified messaging were the sole segments of the enterprise VoIP and UC equipment market to post sequential growth in the fourth quarter
• For the full year 2011, pure IP PBX line shipments grew strongest among all market segments, up 12%

REPORT SYNOPSIS

Infonetics’ quarterly Enterprise Unified Communication, VoIP, and TDM Equipment report provides worldwide and regional market size, market share, analysis, and forecasts for the enterprise telephony market, including TDM PBX and KTS systems, hybrid and pure IP PBX systems, IP PBX by system size, VoIP gateways, unified communication applications (communicator, unified messaging), IP desk phones and IP soft phones. The report tracks Aastra, AudioCodes, Alcatel-Lucent, Avaya, Cisco, Dialogic, D-Link, HP, IBM, Microsoft, Mitel, NEC, NET/Quintum, Samsung, ShoreTel, Siemens Enterprise, Toshiba, Vertical, and others.

CLIENT CONFERENCE CALL

Diane Myers’ client conference call with highlights from this report is March 14, 11:30 a.m. Eastern.

WEBINAR

Join Infonetics and AudioCodes on Wed., Feb. 22, 11:00 a.m. Eastern for a one-hour Webinar: Year of the Lync – Migration to Microsoft Lync Voice Solutions. Learn more and register at http://bit.ly/ACtOQ3.

RELATED RESEARCH

• Latest Infonetics VoIP research newsletter: http://bit.ly/zpdC5R
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• Enterprise videoconferencing and telepresence equipment a $5.4 billion market by 2015
• Infonetics ups 2015 VoIP services forecast to $76B, driven by SIP trunking, hosted business VoIP
• Unified communications survey shows Microsoft and Cisco lead, mobility key, video growing
• SIP trunking drives 70% jump in enterprise session border controller market
• Mobile VoIP subscribers will near 410 million by 2015; VoLTE still a long way off

UPCOMING RESEARCH

Download prospectuses, tables of contents, highlights, etc. at http://www.infonetics.com/login (see ENTERPRISE VOICE, VIDEO, AND UNIFIED COMMUNICATION for 2011 and 2012 services).

• Log in to download Infonetics’ 2012 Research Publication Calendar
• Enterprise Session Border Controllers (SBCs) Market Share and Forecasts
• Enterprise Telepresence and Video Conferencing Equipment Market Share and Forecasts
• Enterprise UC, VoIP, and TDM Equipment Forecasts and Full Analysis
• VoIP and UC Services and Subscribers Market Share and Forecast
• SIP Trunking Strategies: North American Enterprise Survey
• EMEA Business VoIP Service Leadership Scorecard
• North America Business VoIP Service Leadership Scorecard

SALES

• Larry Howard, VP (West NA, APAC, CALA): larry@infonetics.com, +1 408-583-3335
• Scott Coyne, Sr. Account Dir. (East NA, Texas, Midwest): scott@infonetics.com, +1 408-583-3395
• George Stojsavljevic, Sr. Account Dir. (EMEA): george@infonetics.com, +44 755-488-1623
• Takashi Kimura, TAK Analytics, Sales (Japan): takashi.kimura@takanalytics.com, +81 3-6408-5566
• Hinton Information Services, Taiwan: www.hintoninfo.com.tw, +886-2-2799-3110 x220
• Doug Moon, MBAP Sales, Korea: dougm@mbap.co.kr, +82-2-3453-9400

Infonetics Research (www.infonetics.com) is an international market research and consulting firm serving the communications industry since 1990. A leader in defining and tracking emerging and established technologies in all world regions, Infonetics helps clients plan, strategize, and compete more effectively.

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