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  Press Contact:
Diane Myers
Principal Analyst, VoIP, UC, and IMS
Infonetics Research
(408) 583-3391
diane@infonetics.com
twitter: dianemyers
twitter: infonetics





UC lighting up struggling enterprise communications market

 

Campbell, CALIFORNIA, September 6, 2013—Market research firm Infonetics Research released vendor market share and forecasts from its 2nd quarter 2013 (2Q13) Enterprise Unified Communications and Voice Equipment report. (Analysis will be published by August 29.)


ANALYST NOTE

“Slower demand and competitive pricing pressure delivered a one-two punch to the enterprise PBX market in the 1st half of 2013,” reports Diane Myers, principal analyst for VoIP, UC, and IMS at Infonetics Research. “The slight recovery we saw late in 2012 hasn’t extended into the current year. Telephony spending remains stagnant as businesses rely on existing solutions.”


Myers adds: “On the other hand, unified communications (UC) is still on fire. Worldwide UC revenue grew 34% in the 2nd quarter of 2013 from the year-ago quarter. Microsoft’s been a big beneficiary, but they’re not alone as more vendors are enhancing their offerings, finding appeal with a broader range of enterprises in the process.”


2Q13 ENTERPRISE TELEPHONY & UC MARKET HIGHLIGHTS

  • Worldwide revenue for enterprise PBXs (TDM, hybrid, pure IP) fell 9% in 2Q13 from 2Q12, to $1.81 billion
  • North America was the standout region in 2Q13, posting quarter-over-quarter and year-over-year growth as a result of improving economic conditions and a return to enterprise telephony spending
  • In contrast, Asia Pacific took a hit in 2Q13; while the 2nd quarter is typically down in Asia, revenue declined in the double digits both sequentially and from the year-ago 2nd quarter
  • Shipments of all PBX line types (TDM PBX, hybrid, pure IP) declined in 2Q13
  • Cisco posted a sequential gain in enterprise PBX revenue in 2Q13, increasing its share of the global market to 27%; this is Cisco’s 8th consecutive quarter atop the revenue share leaderboard
  • Infonetics expects the UC application segment to grow 21.3% in 2013, and the enterprise PBX market to decline 2.6%

CLIENT CONFERENCE CALL

Clients, join Diane Myers September 12 at 12:30 PM ET for a live enterprise telephony market update, or view on demand. Log in for password: www.infonetics.com/cgp/login.asp?id=759.


ABOUT THE REPORT

Infonetics’ quarterly enterprise telephony report provides global and regional market size, vendor market share, forecasts through 2017, analysis and trends for TDM PBX and KTS systems, hybrid and pure IP PBXs, IP PBXs by system size, VoIP gateways, unified communications, IP desk phones and softphones. Vendors tracked: Aastra, Alcatel-Lucent, Avaya, Cisco, HP (3Com), LG Ericsson, Microsoft, Mitel, NEC, Samsung, ShoreTel, Siemens, Toshiba and others. To buy the report, contact Infonetics: http://www.infonetics.com/contact.asp.


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TO BUY REPORTS, CONTACT SALES:

  • N. America (West), Asia Pacific: Larry Howard, larry@infonetics.com, +1-408-583-3335
  • N. America (East), Midwest, L. America: Scott Coyne, scott@infonetics.com, +1-408-583-3395
  • EMEA, India, Singapore: George Stojsavljevic, george@infonetics.com, +44-755-488-1623
  • Japan, South Korea, China, Taiwan: http://www.infonetics.com/contact.asp

Infonetics Research (www.infonetics.com) is an international market research and consulting firm serving the communications industry since 1990. A leader in defining and tracking emerging and established technologies in all world regions, Infonetics helps clients plan, strategize, and compete more effectively. View Infonetics' brief About Us slides at http://bit.ly/QUrbrV.


Follow Infonetics on Twitter for the latest headlines: http://twitter.com/infonetics

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"Unified communications (UC) is still on fire. Worldwide UC revenue grew 168% in the 2nd quarter of 2013 from the year-ago quarter."

Diane Myers
Principal Analyst, VoIP, UC, and IMS

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